Q: How do I book an appointment at Nostalgic Beauty in Austin, TX?

A: All appointments are booked online through our secure booking system. A valid credit card is required to reserve your appointment. Some services require a non-refundable deposit, which will be applied toward your total.

Q: What is your cancellation and rescheduling policy for lash extensions?

A: Cancellations or reschedules must be made at least 48 hours in advance. Late changes will incur a 50% service fee. Changing your service type (e.g., from a lash fill to a removal) within 48 hours will result in being charged for the original service booked.

Q: What happens if I miss my lash appointment?

A: Missed appointments without notice are considered no-shows and will be charged 100% of the service fee.

Q: Do you offer refunds on lash or brow services?

A: Refunds are not issued. In the rare case of an allergic reaction, we provide a complimentary removal to ensure your comfort and safety.

Q: Do you accept clients with lash extensions from another artist?

A: Yes, but you must book a Foreign Refill. If your existing set isn’t workable, we’ll recommend a removal and a new full set for the best results and retention.

Q: Can I book an after-hours lash appointment?

A: Yes—after-hours appointments are available on a case-by-case basis for an additional fee. Contact us directly for Lash911 availability.

Q: What is your lash refill policy?

A: To qualify for a refill, you must have at least 25 lashes per eye. If you’re below this threshold, a $30 fee applies to cover the extra time and product needed. If 100% coverage isn’t achieved during your refill, a touch-up within the same week is required before your next regular fill.

Q: Do you offer lash touch-ups for events?

A: Yes—mini fills are available within 7 days of your last appointment. They’re ideal for special events or a quick lash refresh between regular fills.

Q: What if my lash extensions fall out sooner than expected?

A: We honor a 3-Day Retention Rule—if you notice premature fallout or have concerns within 3 days of your appointment, we’ll provide a complimentary touch-up for application-related issues or style adjustments.

Q: How do I care for my lash extensions for the best retention?

A: Clean your lashes daily with a lash-safe cleanser and avoid oil-based products. This keeps your lash line healthy, promotes better retention, and ensures your extensions always look full and fresh.